GENERAL STATEMENT OF RESPONSIBILITIES:

To assist in providing technical skill and knowledge to ensure the smooth and efficient operation of the District’s network system; and to assure the safe and efficient operation of computer and software technology for staff and students.

PRINCIPAL DUTIES:

• Installs, configures, runs and supports a variety of software application, memory chips, computer cards, printers and hubs;
• Assists in maintaining the operation and repair of the technology network, stations and peripherals;
• Troubleshoots equipment such as cables, power cords, connectors, printers, modem ports, batteries, memory space and other external devices;
• Reviews and debugs error messages to determine software or hardware problems and takes appropriate action to resolve problems;
• Assists in monitoring and maintaining servers;
• Assists with the operation of the network system;
• Assists in overseeing the users and groups on the file server;
• Inspects, maintains and performs minor equipment repairs to keep all workstations running properly and without errors;
• Provides technical support on issues related to e-mail, Internet access, data downloads and presentation devices;
• Works with a variety of peripherals and presentations devices such as scanners, CD-ROM, video cameras, overhead projectors, zip drives, etc;
• Research, review and implement current and new technologies for the computers, which include software and hardware to offer maximum understanding of constantly changing field;
• Assists in maintaining inventory records of hardware, software, lab and other support materials for each school site;
• Assists in maintaining records such as the network support manual, repair log, teacher e-mail addresses and passwords, supply use, warranty information, program documentation, etc;
• Assists in maintaining licensing records for the District;
• Interprets verbally and in writing technical manuals for individuals;
• Assists in implementing District-wide plans for support, maintenance, upgrade, expansion, and overall improvement of technology and computer resources;
• Assists in conducting technology training, as needed;
• Repairs computers and peripherals, as time allows;
• Assists webmaster with training and assists departments with development, implementation and maintenance of individual department web pages; and
• Performs other related technical tasks, as assigned.

QUALIFICATIONS:

ACCEPTABLE EDUCATION, TRAINING AND EXPERIENCE:

• Highly technical training or equivalent;
• Two year’s experience working in a school or related computer environment is required;
• Demonstrate skill in the installation, repair and maintenance of computer equipment and related devices;
• Demonstrate skill in evaluating and determining causes for equipment failure;
• Demonstrate ability to interpret technical information;
• Knowledge of word-processing, spreadsheets, database, e-mail systems, and software training; and
• Ability to work and communicate with diverse staff groups.

PHYSICAL REQUIREMENTS:

• Able to lift up to 50 pounds; no history of back problems.

SPECIAL REQUIREMENTS:

• Ability to accommodate flexible hours and days; and
• Valid driver’s license and personal vehicle for local travel.

COMMITMENT AND DEPENDABILITY:

• Maintains consistent and punctual attendance;
• Willing to be an integral member of a successful team;
• Dedication to providing the highest level of service; and
• Adherence to polices and procedures.